Policies & FAQ

Policies & FAQ

 

  • You can start your return here. Returns sent without return requests cannot be accepted.
  • Returns must be sent within 30 days of order delivery.
  • Items must be clean, in original packaging, and in resalable condition. Items cannot be laundered.
  • Final Sale items are not eligible for return or exchange.
  • If a return isn't within the return policy, it will be shipped back to you.
  • All returns valued over $1000 will incur a 15% restocking fee.
  • Shipping charges are non-refundable.
  • Bath & Beach Return? Please email customerservice@chfindustries.com with your order number and the reason for your return.
  • UPS Ground
  • UPS 2nd Day Air
  • UPS Next Day Air
  • UPS Worldwide Expedited (International)
  • All orders are delivered via UPS.
  • Shipping charges are non-refundable.
  • Please allow up to 4 business days for your order to be shipped.
  • Once an order ships, you will receive an email from UPS with the latest tracking information.
  • UPS 2nd Day Air and UPS Next Day Air orders received before 11:00 AM Monday – Friday will be shipped the same day.
  • UPS 2nd Day Air and UPS Next Day Air orders placed after 11:00 AM will be shipped out the following business day.
  • Since orders are delivered via UPS, we cannot deliver to P.O. Boxes.
  • If you choose to ship with a signature required, and are not available upon first delivery, UPS will bring your package to the nearest UPS Access Point Location. Please note that we are not responsible for additional shipping fees if you do not pick up your package.
  • You may choose to ship with no signature required. Please note that upon pickup by UPS, we are no longer responsible for packages if this option is chosen.
  • All international orders are delivered via UPS Worldwide Expedited.
  • Customers are responsible for any additional taxes or duties that may occur.
  • Please review all items and information on your order carefully before placing it.
  • Once your order is submitted, we are unable to modify or cancel it.
  • If you've selected the incorrect products, please review our returns procedures.
  • Sales tax will be added to all orders shipped to the following states: New York, California, Colorado, Connecticut, Illinois, New Jersey, North Carolina and Pennsylvania
  • Our nexus in these state requires us to collect tax on their behalf.
  • We do not collect sales or use taxes for orders shipping to addresses outside of New York State.in other states
  • For other states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt from taxation.
  • Your purchase may not be exempt merely because it was purchased by remote means.
  • Certain states require purchasers to file sales or use tax returns for the year reporting all taxable purchases that were not taxed at time of purchase. John Robshaw assumes no liability for those taxes.
  • Instructions of how to file sales/use tax returns may be found online at the website of your respective taxing authorities.
  • All sale items are Final Sale.
  • No returns or exchanges can be made.
  • Discount codes may be required for some promotions.
  • Not applicable on previous purchases.
  • Cannot be combined with any other offers or designer discounts.
  • Not valid on wholesale orders

Because of the handmade nature of these products, there may be slight variations in color, texture and finish. These aren't flaws, they're a part of what makes each item so special.



FAQ

You should receive a UPS Tracking confirmation email when your order has shipped. Please note, it can take up to 7 business days after placing an order before an order is shipped. If you placed an order with us and did not receive a UPS Tracking confirmation email, please email us at customerservice@johnrobshaw.com.

You can see our Return Policy here. We don't have the option for direct exchanges, but you can return items for store credit.

There are many retailers that carry an array of our items. To visit a store, please see our Store Finder.

You can see all our fabrics here. Just select the fabric you're interested in, select Fabric Inquiry, choose your State, and you'll be directed to your nearest showroom.

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