Please note that Bath & Beach items and Window Curtains are shipped separately, and have a separate return process listed below.Items marked as Final Sale and are not eligible for return or exchange.
We appreciate your order & hope you enjoy your purchase. However, if you are not fully satisfied, here's how to make a return:
- Returns must be sent via UPS within 30 days of order delivery.
- Returns must contain a completed Return Card.
- Items must be clean, in original packaging, and in resalable condition.
- Items cannot be laundered.
- Items marked as Final Sale and are not eligible for return or exchange.
- All returns valued over $1000 will incur a 15% restocking fee.
- If a return does not meet these criteria, it will be shipped back to you.
- Shipping charges are non-refundable.
Please ship via UPS to:
John Robshaw Textiles Returns
c/o Phoenix Business Solutions
1 Ackerman Avenue, Unit 5
Clifton, NJ 07011
Bath & Beach Returns
- If you would like to return Bath and Beach items, you can send them to our manufacturer within 30 days of receipt for a full refund, less shipping charges.
- Please call 1-800-243-7090 with your order number (found in the top right corner of the packing slip) and the reason for your return.
- Upon receipt of your request, a Return Authorization number and form will be emailed to you that will include instructions for shipping the product back to us.
- Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs.
- Please note that returns made without a Return Authorization Number cannot be processed and will not be accepted.
- Once the product is received, we will issue a refund for the merchandise amount, plus any applicable sales tax.