Returns

Returns

 


Please note that Bath & Beach items and Window Curtains are shipped separately, and have a separate return process listed below.
Items marked as Final Sale and are not eligible for return or exchange.
We appreciate your order & hope you enjoy your purchase. However, if you are not fully satisfied, here's how to make a return:
  • Returns must be sent via UPS within 30 days of order delivery.
  • Returns must contain a completed Return Card.
  • Items must be clean, in original packaging, and in resalable condition.
  • Items cannot be laundered.
  • Items marked as Final Sale and are not eligible for return or exchange.
  • All returns valued over $1000 will incur a 15% restocking fee.
  • If a return does not meet these criteria, it will be shipped back to you.
  • Shipping charges are non-refundable.

Please ship via UPS to:
John Robshaw Textiles Returns
c/o Phoenix Business Solutions
1 Ackerman Avenue, Unit 5
Clifton, NJ 07011

Bath & Beach Returns

  • If you would like to return Bath and Beach items, you can send them to our manufacturer within 30 days of receipt for a full refund, less shipping charges.
  • Please call 1-800-243-7090 with your order number (found in the top right corner of the packing slip) and the reason for your return.
  • Upon receipt of your request, a Return Authorization number and form will be emailed to you that will include instructions for shipping the product back to us.
  • Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs.
  • Please note that returns made without a Return Authorization Number cannot be processed and will not be accepted.
  • Once the product is received, we will issue a refund for the merchandise amount, plus any applicable sales tax.

 

We do not accept exchanges at this time. You are welcome to make a return and place a new order.

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