FAQ

 

You should receive a UPS Tracking confirmation email when your order has shipped. Please note, it can take up to 4 business days after placing an order before an order is shipped. If you placed an order with us and did not receive a UPS Tracking confirmation email, please email us at customerservice@johnrobshaw.com.

For help and instructions regarding returns, please see our return policies here. We don't have the option for direct exchanges at the moment.

You can apply right here.

There are many retailers that carry an array of our items. To visit a store, please see our Store Finder.

You can learn all about fabric here. Just select the fabric you're interested in, select "Fabric Inquiry" and choose your State. You'll be prompted to the right person.

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